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Refund Policy

At Jeni's Custom Prints, every order is made with care and attention to detail. Because many of our products are custom-made or personalized, we ask that customers review the following policy before placing an order.

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Custom & Personalized Orders
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Due to the personalized nature of our products, custom orders cannot be returned or refunded unless:

  • The item arrives damaged.

  • The wrong product was received.

  • There is a manufacturing defect.

  • The customization differs from the approved order.
     

We are unable to accept returns based on:

  • Customer spelling or design errors after approval.

  • Incorrect sizes selected by the customer.

  • Color variations caused by different screen settings.

  • Change of mind after production has started.
     

Order Approval
 

Customers are responsible for reviewing all proofs, artwork, names, dates, spelling, colors, and customization details before approving production.
 

Once approval has been given, production begins and changes may no longer be possible.

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Damaged or Incorrect Orders
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If your order arrives damaged or incorrect, please contact us within 5 business days of delivery.

Please include:

  • Your order number

  • Photos of the product

  • Photos of the packaging (if applicable)

  • A brief description of the issue
     

Once reviewed, we will determine whether a replacement or refund is appropriate.

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Returns
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If a return is authorized, the item must be unused and returned in its original condition unless it was damaged during shipping.

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Returns sent without prior authorization may not be accepted.

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Refund Processing
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Approved refunds will be issued to the original payment method.

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Please allow 5–10 business days for your financial institution to process the refund.

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Contact Us
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If you have questions regarding your order or this policy, please contact us through the website's Contact page before returning any item.

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