Question 1

Can I rush my order?

Accepted Answer

Yes, rush orders may be available depending on our production schedule. Additional fees may apply.

Question 2

Can I cancel my order?

Accepted Answer

Orders may be cancelled before production begins. Any artwork, setup, or digitizing fees already incurred will remain non-refundable.

Question 3

Can I return custom apparel?

Accepted Answer

Because all custom products are made to order, returns and exchanges are generally not accepted unless there is a manufacturing defect or an error on our part.

Question 4

Can I switch from embroidery to printing (or vice versa) after approval which method to be used?

Accepted Answer

Yes, but any artwork, setup, or digitizing work already completed will still be charged and is non-refundable.

Question 5

Which method is best—printing or embroidery?

Accepted Answer

It depends on your design, garment, and budget. Embroidery offers a professional and durable finish, while printing is ideal for detailed, colorful, or larger designs.

Question 6

What is a digitizing fee?

Accepted Answer

Digitizing is the process of converting artwork into a stitch file for embroidery machines. A one-time digitizing fee may apply for new embroidery designs.

Question 7

Do you provide the apparel, or can I bring my own?

Accepted Answer

We can supply a wide variety of apparel and promotional products. Customer-supplied garments may be accepted upon approval.

Question 8

What is your minimum order quantity?

Accepted Answer

We have no minimum order for most custom apparel orders. However, setup fees may apply to small quantities.

Question 9

How do I get a quote or place an order?

Accepted Answer

Simply contact us! Call, Send a text or send an email. We’ll provide a quick quote and help you choose the best method for your custom print or embroidery project.

Question 10

What file formats do you accept for artwork?

Accepted Answer

We accept common file types such as PNG, PDF, AI, and EPS. For embroidery, vector or high-resolution artwork ensures the best results.

Question 11

Can you match specific brand or company colors?

Accepted Answer

Yes! We can match Pantone (PMS) colors to ensure your logo and branding appear accurately on every piece.

Question 12

Do you offer discounts for bulk or company orders?

Accepted Answer

Yes, we provide bulk order discounts for businesses, teams, and events. Contact us for a custom quote based on quantity and design details.

Question 13

How long does production and delivery take?

Accepted Answer

Turnaround time depends on your order size and customization details. Most orders are completed within 5–7 business days. Rush service is available upon request.

Question 14

Do you accept small orders or single-item requests?

Accepted Answer

Yes! We offer both small and bulk order options. Whether you need one personalized shirt or hundreds for your business or event, we’ve got you covered.

Question 15

What is the difference between screen printing and embroidery?

Accepted Answer

Screen printing uses ink pressed onto fabric, ideal for bold designs and large orders. Embroidery stitches your logo or design with thread, offering a long-lasting, professional look — perfect for uniforms and premium apparel.

FAQ